Reviews
State Farm® Agent Austin Hardy
Our customers are the center of our universe and we're grateful for them.
If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
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What our customers say about us...
Tania Burke
October 29, 2026
"Great service and communication from the office , direct contact, no call center and no different person every time"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Cherylin Mayo
October 29, 2026
"Ben @ State Farm is Awesome! Gave me all my options for insurance and didn’t pressure me into signing up for services I didn’t need! Great customer service!"
We responded:
"Thank you so much for the 5 stars, Cherylin! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
Joshua Kwon
October 27, 2026
"Amazing agent. Listens to all your concerns and will apply directly to your plan."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road!"
Latory Hendrix
October 15, 2026
"Explained every detail about my policies and let me know my best options.... Great guy... Thanks again Matt."
We responded:
"Hi Latory, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Austin Hardy’s team. Please reach out to us if any questions come up! - Austin Hardy’s Insurance Team "
Bryan & Kym Bass
October 13, 2026
"Great service! Nice to have an agent that cares."
We responded:
"Bryan, thank you for the fantastic review! We’re always here to support you with your insurance needs in Brentwood. "
Alexis Kennedy
September 30, 2026
"The assistant Matt was very nice, and he was very well informing on what I was getting in my policy. He was also very respectful and kind."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Angela G-Davis
September 21, 2026
"Great, fast, friendly staff at this State Farm agency ."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Adalia Dutra
September 9, 2026
"Ben is very patient and thorough, polite, respectful, answerd every question WOW!! He deserves a RAISE! I wish he was here in Smyrna, I would give him the hug of his life!!! Adalia Dutra.🙏💓😃"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Brentwood. "
Ben Switzer
September 3, 2026
"Austin and his team make everything easy and do a great job of explaining everything. Very easy to work with and make sure you are comfortable with the coverage you have that best suits you."
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
Tamara Gamez
September 3, 2026
"Exceptional customer care & service everyone at the office really takes their time to explain and answer questions!❤️"
We responded:
"Thank you so much for the 5 stars, Tamara! We truly appreciate your feedback and are always happy to help whenever you need us. "
Suzanne Schmidt
September 2, 2026
"The Agent, Matt , was very knowledgeable and had the ability to explain information that I could understand Definitely recommend this Agency"
We responded:
"Thanks so much for the fantastic rating, Suzanne! We’re so glad you had a great experience with our team. Don’t hesitate to reach out anytime—we’re here for you! "
MacKenzie McPhail
August 24, 2026
"Had the pleasure of working with Matt McKenzie to get auto insurance. He was extremely communicative, knowledgeable, and made the entire process easy and stress-free. He took the time to answer all of my questions thoroughly and made sure I understood all of my options. I really appreciated how helpful and professional he was throughout the entire process. I would definitely recommend Matt to anyone looking for auto insurance!"
We responded:
"MacKenzie, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help!"
T TalkToEm
August 22, 2026
"Great best experience I ever had with insurance.. was nice and understanding and lowest rate I have ever had.. ask for Matt!"
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Chris Kelly
August 18, 2026
"Great customer service. Got a call right after I signed up and Matt filled me in on all I needed to know. I recommend."
We responded:
"We really appreciate your 5-star review! Providing great service is always our goal, and we’re so happy to know we met your expectations. "
Zohra Mirzai
August 10, 2026
"Greg was very helpful with my car insurance and made the whole process easy. Friendly and answered all my questions. I really appreciate his help and definitely recommend!"
We responded:
"Hi Zohra, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Brentwood. If you ever need help, we are just a phone call away! - Your State Farm Agent, Austin Hardy "
Laura Wheeler
August 8, 2026
"Matt spent a lot of time discussing options with my brother and myself. He was professional and very nice. He gave us a great rate so we switched companies."
We responded:
"Laura, thank you for the fantastic review! We’re always here to support you with your insurance needs in Brentwood!"
Leelani Harper
August 6, 2026
"I talked with Matt today to add another vehicle and another child to my insurance policy, and the process was quick and easy. During our conversation, he also let me know that State Farm offers Roth IRAs for young adult kids, something I had no idea they did! I really appreciate him taking the time to share that information instead of just handling my policy changes. It’s great to work with a team that’s knowledgeable, helpful, and genuinely looks out for their customers. Thanks, Matt!"
We responded:
"Thank you so much for your wonderful feedback of us here at Austin Hardy’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Austin Hardy’s Insurance Team "
Ashley Walker
August 4, 2026
"Matt was fantastic to work with! He took the time to explain everything clearly, answered all of my questions, and found me the best rate. The whole process was easy and stress-free. I highly recommend Matt if you're looking for great service and someone who truly looks out for your best interests!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
A J.
July 30, 2026
"Everyone i have worked with from the quote to making a payment has been helpful, respectful and friendly. Great group of folks."
We responded:
"Thank you for the 5 star review! We are happy to have you with Austin Hardy State Farm and look forward to working with you! Have a great day! "
tybo 1
July 27, 2026
"Greg was extremely helpful in explaining all the options available and answering my questions. I got an awesome rate customized to my needs! Highly Recommend!"
We responded:
"Thank you for the amazing review! Our Brentwood insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Austin Hardy, your State Farm Agent "
Debbie
July 25, 2026
"Talked to Matt. He was very helpful in letting me know what I needed to do to file a claim. And providing me with information about our policy. Thanks so much!!"
We responded:
"Debbie, thank you for the fantastic review! We’re always here to support you with your insurance needs in Brentwood. "
James Doyle
July 24, 2026
"Ben was awesome and tailor made my car insurance"
We responded:
"Thank you so much for your wonderful feedback of us here at Austin Hardy’s State Farm Insurance office! We’re so glad you had a positive experience with us. Please give us a call or send us an email if we can help you with anything additional. - Austin Hardy State Farm "
Lauren Smith
July 23, 2026
"Very friendly wouldn’t change a thing"
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Fermin Leon
July 22, 2026
"I had a great experience working with my State Farm representative. He was patient, knowledgeable, and took the time to answer all of my questions without making me feel rushed. He explained everything clearly, helped me understand my coverage options, and made the entire process smooth and stress-free. I really appreciated his professionalism and excellent customer service. Thank you for making the experience such a positive one!"
We responded:
"Thank you for the 5-star review! I appreciate your business and look forward to working together! "
Tierra Oshon
July 15, 2026
"Greg is the best! Give me a great rate and service."
We responded:
"Thank you for the 5-star review of Austin Hardy’s team - we really appreciate your kind words! "